5:10:18 AM
Anoop K
Welcome to Chat Support. I am Anoop.
5:11:00 AM
James
Hi there --- I am James
5:11:17 AM
Anoop K
I'll check this for you.
5:11:21 AM
Anoop K
To protect your account from unauthorized
changes, can you please verify for me the answer to the Security
Question: What is your pet's name?
5:12:41 AM
Anoop K
Thank you for the authentication.
5:13:00 AM
Anoop K
$155.40/year is billed at regular price.
5:13:09 AM
Anoop K
Last year you are billed at $107.40/year.
5:13:14 AM
Anoop K
We bill 15 days in advance.
5:15:56 AM
Anoop K
Are we connected James?
5:16:14 AM
James
You are not answering anything that I
don't already know. How can I be billed 15 days in advance when there
will not be funds to cover such a processing.; I have tried to retify
this issue with you guys 2 years ago. IT IS A MUST that my processing
date be on or after the 3rd of the month. Therefore 3+15 = 18th. Can
you change the billing date so that there is not a problem with my
banking ?? PLEASE!
5:17:52 AM
Anoop K
To assist you with the request, I will be
transferring this chat to the Loyalty team. Please be on hold while one
of the executives will be at your service shortly.
5:18:22 AM
James
Thank you
5:21:20 AM
Reshma S
Hi James. I'm Reshma from the Loyalty Team.
5:21:32 AM
Reshma S
May I place you on hold while I review your Chat with Anoop and get back to you within 3 to 5 minutes?
5:22:13 AM
James
Hi Reshma -- Thank you for handling my request. yes hold is fine.
5:28:57 AM
Reshma S
Thank you for holding.
5:29:17 AM
Reshma S
Sorry for the long hold.
5:29:20 AM
Reshma S
Thank you for your patience. I am still checking your account. I will be back with more information in 3 more minutes.
5:29:25 AM
James
no problem
5:34:54 AM
Reshma S
Sorry for the long hold, I'm still working on this issue, I'll be back soon with my findings.
5:35:54 AM
James
ok --- i tried to rectify this two years
ago. I am contacting this year well in advance of the problem that will
occur later this month.,
5:40:11 AM
Reshma S
Thanks for letting me know that, still working it.
5:42:45 AM
Reshma S
We want to ensure uninterrupted service
for your account. If there is any issue with your billing information
this will give you plenty of time to update that information and your
account will not be suspended or canceled. So, we bill your account 15
days prior to the renewal date.
5:43:11 AM
Reshma S
Unfortunately it is not possible to change the billing date and renewal date.
5:44:03 AM
Reshma S
If you are unable to make payment on billing date, you can contact us before renewal date or on renewal date to make payment.
5:44:33 AM
Reshma S
The renewal date of account is on September 15, 2016.
5:47:02 AM
James
What is unfortuate I do believe is that
you are about to lose a long standing customer in this rather insane
untruth. For almost all of any kind of industry, such as insurance,
they allow customizing billing dates... like the one I am requesting
here. YOU ARE BEHIND THE TIMES AND FOR YOU TO BE OUT OF TOUCH HERE, you
are loosing my business. Unless this is retified before the end of
the month, if billing is processed on the 31st which will be rejected,
there will be ABSOLTELY NO FUTHER TRANSACTIONS OF PAYMENT OFFFERED TO
YOU FROM ME FOR ALL OF MY DOMAINS. I will transfer my domains somewhere
to a better --- customer is always right - internet servicing company.
Thank you.
5:48:10 AM
James
As you looked up my domains =--- you realize that I own FUCKEDUPH
5:48:53 AM
James
There is a subfolder there [WebDomains] --- I might as well define it for you now to realize this is a binding onto this issue.
5:51:18 AM
Reshma S
James, I completely understand the
frustration of having to go through this, and that it was completely
unacceptable. Having said that can you allow me to help you change that?
5:51:35 AM
James
A copy of this chat will be filed into that online folder.
5:52:58 AM
James
change ---- are you a robot or a human
being. You just said you were not able to process my request --- so
therefore you lied to me ?? deceived me? or were not telling me the
whole and complete truth. Any of which is UNACCEPTABLE!
5:54:04 AM
Reshma S
what I can do for you is raise a request
with my billing team, and request them to help you with the change you'd
like. Can I do that for you right away?
5:55:49 AM
James
yes please --- like I said -- as I make
this a PROMISE -- if the billing is processed on the 31st.... you will
lose a long standing customer!
5:55:51 AM
Reshma S
Okay. I will access the link and check.
5:56:34 AM
James
Both have SPOKEN VOICE TEXT NARRATIVE INTERFACE . popup ---
5:57:13 AM
Reshma S
Can I quickly raise that request for you with my billing team?
5:57:35 AM
James
yes pretty please.
5:57:57 AM
Reshma S
Thanks could you please while I do that for you?
5:58:38 AM
James
verb missing I think
5:59:38 AM
Reshma S
May I place you on hold for 3-5 minutes while I escalate and provide you the ticket number?
6:00:30 AM
James
Sure -- I have nothing better than to
proove my information scientiic theory here holds between us --- for
whatever issue needs to be addresssed.
6:01:06 AM
James
@Gruwup.net : Great Reasons Us [ You Reshma S , I James, And the Billing Department ] Will Unite Peace
6:03:20 AM
Reshma S
Thank you for holding.
6:03:33 AM
Reshma S
I have placed the ticket #15410748 to process your request.
6:04:27 AM
Reshma S
I want to inform you that the payment method set in the account is Check.
6:04:36 AM
James
Thank you --- I will place that as a subfolder onto your domain name at @fuckeduphuman.net --- [ real time ]
6:05:05 AM
Reshma S
In order to renew the account automatically, the payment method should be set to credit card or Paypal.
6:05:19 AM
Reshma S
Would you like to change the payment method?
6:06:23 AM
James
Credit Card on file ---
6:06:44 AM
James
Last used last month
6:07:20 AM
Reshma S
Okay. I will change the payment method to Credit card.
6:09:28 AM
Reshma S
Is there anything else I can assist you with today?
6:11:12 AM
James
Have you linked to this domain yet?
Believe this --- This is standing on Donald Trump's facebook page ---
did you forward the billing date to the 18th ?
6:14:28 AM
James
If you have assigned this a ticket# -- I
will retain this chat until I have a carry over to an actual name of a
person who is handing that ticket# --- or at least what you need to
relate is an expected time I should be receiving such a contact.
6:15:35 AM
Reshma S
Just to confirm, would yo like to set the billing date to September 03, 2016 and renewal date on September 18, 2016?
6:16:02 AM
James
correct.
6:17:10 AM
Reshma S
Alright, I'll have that taken care off right away, is there anything else that I could assist you with today?
6:18:20 AM
James
I must be able to see my account change
--- or you are not stating this real. So, how long will it take for
that change to reflect on my account so that I can i--- if not present
--- can return back to this chat.
6:20:04 AM
James
I will only unbind the @fuckeduphuman.net
folder under this when my account status has been change to what you
just stated as a "real intention" must be really activated. Otherwise
the resolve of that intention will be an oblivion.
6:20:27 AM
Reshma S
That'll reflect in about 24-48 hours, alright?
6:21:21 AM
James
community.gruwup.net/04
: One more TIME --- WHEN A STANDARD OF COMMUNICATION FLOW IS PROPER ---
IT DOES NOT RESOUND TO A WASTE OF PERVERSIONS OF TIME - AFTER
PERVERSION OBLIVION TIME AFTER OBLIVION TIME TO OUR ANNIHILATION ! BYE
BYE
6:22:39 AM
James
That is strickly spoken voice text narrative -- no written -- it is just over 1 min and 20 seconds. \
6:22:57 AM
Reshma S
Is there anything else I can assist you with today?
6:23:41 AM
James
is my account billing data changed that I
can verify what you have said here -- that my billing date will be
changed to the 3rd and the renewal date changed to the 18th. ?
6:24:42 AM
Reshma S
It will be changed by our billing
specialists and you will get update from them via ticket within 24-48
hours. I hope that helps?
6:27:16 AM
James
I asked you for that window of period a
few lines back. Right? Thank you for that disclosure of time window. I
will unbind the mpatapo binding here when [ and only when ] my billing
dates change. If they do not change, you will lose a customer
permanently. ! We understand this correct? There is no reason for
any one to drop by the ball as they say. Thank you for your effectively
checking the detail to whom I am in the world presence of information
society theory. It is very real. This is not intended as anything but a
peace building resolve.
6:28:17 AM
Reshma S
Your issue will be resolved.
6:28:38 AM
Reshma S
Have I answered all your questions?
6:28:56 AM
James
I tried to retify this two years ago... it was not done as it was stated. This year it will be absolute. Thank you.
6:29:51 AM
Reshma S
Thank you for chatting with us. Please feel free to contact us at any time. We are available 24x7.
6:29:53 AM
System
This chat session has ended.
